Service Manager

At Bishops Nissan

Our Thriving and growing Nissan business in Guildford are seeking to recruit a Service Manager/Customer Quality Manager

The purpose of the role is to Actively manage the service activity at the dealership in order not only to maximise the workshop turnover and profitability but also to guarantee the quality of service, which aims to satisfy customers and to contribute to the Company’s Objectives for Customer Satisfaction and Business Growth.

Objectives include :

  • Oversee Service Customer Facing activity professionally at the dealership to deliver the best Customer Experience
  • Organise Service activity with the aftersales team to ensure complete customer satisfaction
  • Maximise Workshop profit opportunities
  • Manage Accounting and Financial Reporting
  • Lead motivate and empower the Service team
  • Compliance and commitment to training and development using coaching techniques and academy training facilities for both your team and yourself.
  • Manage Work space conditions, stock inventories, equipment requirements, warranty parts, maintenance and replacement
  • Co-ordinate, communicate, implement and measure action plans

The successful candidate should be an excellent leader, with strengths in positive feedback and motivation. You should be able to communicate effectively with Customers, Staff, Directors, Manufacturer’s representative alike and shine in interpersonal skills such as persuasion and empathy. You must have current experience as Service Manager/Aftersales Manager within a franchised dealership.

Working hours are; 8am – 6pm Monday to Friday and alternate Saturday mornings.

If you are interested in applying for this role, then please complete the application form below.

Ref: ServManager

Working hours Full time
Location Bishops Nissan Guildford
Salary TBC
Benefits OTE commensurate with position, 22 days Holiday, Company Car, Company Pension scheme
Closing date 30/11/2017
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