Complaints

If you wish to register a complaint please contact us:

In writing: D.R. Marshall FG Barnes & Sons Ltd 15 Moorfield Road, Slyfield Industrial Estate, Guildford, Surrey GU1 1RT

By email: customerservice@barnes-group.co.uk

By phone: 01483 885885 contact D.R. Marshall

Alternative Dispute Resolution (ADR)

In the event that we cannot settle the complaint to your satisfaction you have the right to contact an approved Alternative Dispute Resolution provider. ADR is a process that enables disputes between a consumer and business to be settled via an independent and impartial mechanism outside the court system. ADR by means of a mediator will assist both the consumer and the business to come to an agreement whilst an adjudicator would make a decision based on the evidence of both parties. The decision of the adjudicator can be binding on both parties and can be enforced through the court.

The Barnes Group are not required by law to use an ADR provider but as part of our continued commitment to customer service we will accept complaints via The National Conciliation Service.

Ways to contact the National Conciliation Service :

In Writing: The National Conciliation Service, 2nd Floor, Chestnut Field House, Chestnut Field, Rugby, Warks, CV21 2PA

By Phone: 01788 538317

Website: http://www.nationalconciliationservice.co.uk

FG Barnes Dealer and Authorised Repairer Network subscribe to the Motor Industry Code of Practice for the sale of new cars together with servicing and repairs as applicable.

The Motor Industry Code of Practice is administered by Motor Codes Limited and should you remain dissatisfied with the service provided by our Dealers or Customer Services Department they are available to provide assistance.

Contact details are:

Motor Codes Limited

71 Great Peter Street

London

SW1P 2BN

Telephone 020 7344 1651

www.motorcodes.co.uk