Assistant Service Manager

At FG Barnes Guildford
We are a family-owned company established in 1899. As part of our continued growth plans, we are looking to recruit a high calibre individual to join our FG Barnes branc at our Omoda Jaecoo and Vauxhall Showrooms, and at our Nissan Authorised Repair Centre as an Assistant Service Manager.

Responsible for ( supporting supervision of)

• Technicians
• Service Advisor
• Workshop Controller
• Service Drivers & Cleaners
• Warranty Administrator

Main Purpose of Job:

To assist the Aftersales Manager in the efficient operation of the service department, ensuring high levels of customer satisfaction, effective workshop performance, and the achievement of departmental objectives including delivering exceptional Customer experiences. The Assistant Service Manager will help coordinate daily operations, support the service team, and contribute to achieving labour sales, service revenue and customer satisfaction targets.

Responsibilities & Other Personal Activities:

Support the Service Manager in delivering departmental financial and operational targets including labour sales, service revenue, tyres, lubricants and related items.

Assist in coordinating the activities of Service Advisors and administrative staff to ensure smooth daily operations and an excellent customer experience.

Help maintain strong customer relationships and contribute to achieving above national average Customer Satisfaction Index (CSI) scores across all brands.

Support the development and implementation of departmental sales plans and service initiatives to maximise workshop productivity and revenue.
Assist with the supervision and coordination of the service team to ensure:

• Efficient workshop scheduling
• Effective handling of service bookings
• Opportunities for appropriate upselling

Ensure accurate completion and maintenance of workshop documentation including:

• Department Operating Controls (DOC)
• On-Time Delivery Boards (OTDB)
• Other relevant operational records

Support the Service Manager in maintaining strict adherence to workshop control systems and company processes.

Provide support, guidance and assistance to the Service Team to help improve performance in areas including:

• Customer service
• Upselling
• Product knowledge
• Time management

Assist with monitoring team performance and contribute to regular performance reviews with technicians and service staff.

Help ensure departmental procedures and administrative systems are followed, including:

• Customer follow-up records
• Service reporting
• Operational documentation

Work closely with the Aftersales Manager to ensure the department operates efficiently and contributes to achieving or exceeding financial and customer service targets.

Ref: FGB AssServM

Working Hours: Full Time 45 hours a week
Location: FG Barnes Guildford

Salary: £40k, OTE £48K

Benefits: Company car, CBS Car Scheme available, 22 Days holiday, Day off on birthday