Service / Warranty Administrator

Salary: £30k - £33,600 OTE)

At FG Barnes in Guildford, Surrey. We are a family owned company established since 1899. We are looking to recruit a high calibre individual to join us as a Service and Warranty Adminstrator for a multi-franchise Workshop ( Vauxhall / OMODA / JAECOO and Nissan)

Relevant experience required.

Key responsibilities will be as follows:

• Service Administration
  • Schedule, confirm, and manage service bookings to ensure efficient workshop loading.
  • Open and process job cards for all workshop work in line with company and manufacturer requirements.
  • Maintain accurate records of all service work, ensuring customer and vehicle details are kept up to date.
  • Liaise with the workshop team to monitor job progress and update customers accordingly.
  • Invoice completed jobs promptly and accurately, checking labour, parts, VAT, and any non-revenue items.
• Warranty Administration
  • Accurately prepare, submit, and track manufacturer warranty claims within required deadlines.
  • Ensure all claims meet manufacturer standards and are fully supported with the necessary documentation.
  • Monitor claim rejections and provide corrective action where necessary.
  • Maintain detailed records of all claims for audit and compliance purposes.
  • Ensure the business maximises warranty claim opportunities while adhering to manufacturer guidelines.
• Customer & Dealer Support
  • Prepare service handover packs and customer documentation.
  • Handle customer queries relating to service work, invoicing, or warranty in a professional and timely manner.
• Compliance & Reporting
  • Assist in maintaining accurate service history records and compliance documentation.
  • Support the Service Manager with reporting, audits, and manufacturer standards.
• Other Duties
  • Provide holiday cover and support for Service Advisors as required.
  • Carry out other ad hoc administrative tasks in line with the needs of the dealership.

Benefits

• 22 Days Holiday, Birthdays given as additional day off + Bank Holidays

Job Type:

• Full-time, 45 hours. Can be flexible for the right candidate

Pay:

• £30,000 per year (£33,600 OTE)

Work Location:

• In person

If you would like to apply for the role, please complete the application form below.