Service Manager

At FG Barnes Guildford
We are a family-owned company established in1899. As part of our continued growth plans, we are looking to recruit a high calibre individual to join our FG Barnes branch we are looking to recruit a high calibre individual to join the FG Barnes Group at our Omoda | Jaecoo Showroom and Nissan Authorised Repair Centre as a Service Manager.

Responsible for:

• Technicians
• Service Advisor
• Workshop Controller
• Service Drivers & Cleaners
• Warranty Administrator

Main Purpose of Job:

• To develop Labour, Lubricant, Sublet, Tyre, Service, Direct Costs and all related items, to achieve financial targets
• To organise, direct and control the activities of Service Advisors and administrative support, ensuring optimum use of all financial policies
• To ensure good customer relations are maintained at all times to achieve above national average CSI score for all brands

Responsibilities & Other Personal Activities:

• Develop and agree revenue sales plans and budgets to achieve financial, marketing and sales targets including:
• Describe and assess labour sales potentials and forecasts, develop operating expense and capital budgets, agree plans and budgets with the Director and inform the productive & non-productive team to ensure maximum commitment and motivation
• Supervise and co-ordinate the activities of the support team to ensure: maximum up selling and effective handling of all service activities
• Maintain DOC, OTDB and other relevant documents and logs
• Ensure strict adherence to workshop control systems
• Develop and interpret company policies to sub-ordinates; analyse and resolve all related problems smoothly and in a timely manner
• Promote motivation and commission plans for Service Team to ensure achievement of revenue targets
• Provide guidance and training to all Service Team members to improve their job performance, with particular emphasis on: Upselling and customer follow up, time management, sales aids, product knowledge and all related items
• Carry out timely monthly performance reviews with all Technicians and the Service Teams
• Recommend and initiate personnel actions for subordinate Team members including promotion, discharges, discipline, recruitment and selection
• Establish administrative procedures and policies to assist the smooth handling of all business and adequate maintenance of records including: Prospect systems, follow up call records, management meetings, revenue analyses, trading policies and all related items
• To do everything necessary in order to ensure the department either meets or exceed financial plan

Ref: SMNISS
Working Hours: Full Time
Location: FG Barnes Guildford

Salary: Excellent salary dependent on experience

Work Location: In person