CUPRA Roadside Assistance

At FG Barnes CUPRA in Maidstone and Canterbury, Kent

CUPRA Roadside Assistance is there for you when you need it the most. It’s there to give you the best possible advice and practical help, and it’s operational 24 hours a day, 365 days a year.

Please do not make arrangements without first contacting CUPRA Roadside Assistance on 0800 197 6451. If you are calling from a mobile phone in the UK, please call 0330 100 3241.

CUPRA European Roadside Assistance 24 hour helpline: 00 800 1330 3939. When calling, don’t forget that dialling and ringing tones differ from country to country and that the 00 800 1330 3939 number may not work from some telephone networks. If you are experiencing difficulties, please use the following alternative to reach CUPRA European Roadside Assistance: 00 33 (0) 472171258.

Roadside Assistance Benefits

CUPRA Roadside Assistance has been specially designed to take care of you and your CUPRA in the event of a breakdown, and bring you peace of mind when out on the road. This will also cover you for non-vehicle fault; after all, even brand new vehicles can get a flat battery or run out of fuel.

CUPRA Roadside Assistance will be provided by specially trained CUPRA technicians, using the latest state-of-the-art diagnostic equipment and genuine CUPRA tools and parts.

You will also receive full support from the AA, the company who get the most people back on the road than anyone else*. Your package includes:

• Roadside
• Home Start
• Relay and Relay Plus
• European Breakdown Cover
• Call us on 0800 777 192
• Advise the operator that you have CUPRA Roadside Assistance
• Provide your details to the operator
• Advise the operator of the location of your vehicle, the nature of the issue, and provide any additional information that the operator may ask you for
• Your name
• The model and registration number of the vehicle
• Your location and telephone number (if you are on a French motorway, see the section below)
• Vehicle information
• Location of vehicle
• Vehicle data such as Fuel level, Battery level, Oil level, etc.
• Any warning lights on display

*Source: All AA Attended Breakdowns (2.5m fixed breakdowns), Jan-Dec 2019 and RAC Annual Report 2019 (1.9m fixed breakdowns), Jan-Dec 2019.

How to obtain assistance in the United Kingdom

If you break down within the UK, please follow these simple steps:

• Call us on 0800 777 192
• Advise the operator that you have CUPRA Roadside Assistance
• Provide your details to the operator
• Advise the operator of the location of your vehicle, the nature of the issue, and provide any additional information that the operator may ask you for

How to obtain assistance abroad

European Motoring Assistance applies to vehicles registered with the relevant Vehicle Licensing Agency and operates throughout the European territory.

To obtain assistance in the event of a breakdown, and in our absolute discretion, in the event of an accident, fire or theft, or if the only qualified driver is medically unfit to drive, please call CUPRA Roadside Assistance, state that the vehicle has European Motoring Assistance and give the following information:

• Your name
• The model and registration number of the vehicle
• Your location and telephone number (if you are on a French motorway, see the section below)

Breakdowns on French motorways

Motorways in France are privately managed, meaning that if you break down on a French motorway, CUPRA European Roadside Assistance cannot arrange for assistance to be sent to you.

1. If you can get to an emergency telephone box, please press the button and the police will send assistance to your location
2. If you are using a public phone, please dial 17 or, from a mobile, dial 112
3. Once you have been safely towed off the motorway/service area, call the CUPRA European Roadside Assistance 24 hour helpline for further assistance

Roadside Assistance Breakdown Call

Your in-vehicle B-Call* function, where available, can be used to contact the Roadside Assistance Call Centre, sending vehicle data to enable them to fully support you in a breakdown situation. This includes the following:

This information can be used to help fix the vehicle, suggest the route to the nearest repairer and or fuel station/charging point.

To use this function, download the CUPRA CONNECT app on your smartphone and register your CUPRA.

*This function will only work if your CUPRA is connected to CUPRA CONNECT.

Extending your CUPRA Roadside Assistance

After the period of CUPRA’s complimentary Roadside Assistance, you can extend your CUPRA Roadside Assistance at specially negotiated rates for CUPRA customers. We will contact you before the complimentary period ends, but just in case, you can call us on +44 800 912 1439 and select the appropriate option.