At its International Dealer Meeting in Malaga, Spain, DAF awarded De Burgh/LenGo from the Netherlands '2019 DAF International Dealer of the Year' for its leading performance in terms of trucks, parts and financial services sales, as well as excellent customer satisfaction. Dealer F&G Commercials from the UK was named 'PACCAR Parts Europe International Dealer of the Year', whereas the Polish TB Truck & Trailer Serwis Sp. z o. o. dealership was awarded 'PACCAR Financial Europe International Dealer of the Year'.
'2019 DAF International Dealer of the Year'
"Winning the Dealer of the Year Award requires an unyielding pursuit of Service Excellence and a continuous emphasis on the entire operation - heavy and medium duty trucks, commercial services. PACCAR Parts and PACCAR Financial", said DAF Trucks president Harry Wolters, announcing De Burgh/LenGo from Eindhoven, the Netherlands to win this prestigious recognition.
Harry Wolters continued: "The winner must have a never ending appetite to grow business and improve the customer experience by investing in new locations, additional bays, trained technicians, and by continuously increasing workshop hours and capacity with 'first time right' results in the service department. De Burgh - part of the LenGo Automotive Group - delivered truly outstanding performance and continue to be a constructive and valuable DAF dealer. Their knowledgeable, well trained employees possess a fabulous passion and strong dedication that is reflected in De Burgh's excellent customer satisfaction results. Congratulations to the entire team!"
The '2019 DAF International Dealer of the Year Award' was handed by DAF Trucks President Harry Wolters to Marco Lennards, shareholder of the LenGo Automotive Group.
"UK dealer F&G Commercials with locations in Manchester, Huddersfield, Barnsley and Oldham, is leading by example on providing its customers the best possible service through an outstanding parts supply", commented PACCAR Parts Europe General Manager Dick Leek. "Thanks to an industry leading parts availability and eCommerce solutions, F&G Commercials supports transport operators to achieve highest vehicle up time and efficiency. In addition, F&G Commercials is keen to try new ideas and embrace PACCAR Parts initiatives in order to further enhance customer satisfaction. Investments in new premises, expansion of on line ordering systems and the appointment of a group parts sales manager as well as a group sales TRP manager are also part of this highly professional, customers oriented approach."
Huw Teasdale and Glenn Stevenson of F&G Commercials received the Award '2019 PACCAR Parts International Dealer of the Year' from Dick Leek, PACCAR Parts Europe General Manager.
'2019 PACCAR Financial Europe International Dealer of the Year'
"For good reasons, DAF dealer TB Truck & Trailer Serwis Sp. z o. o. part of Van Tilburg-Bastianen Group from Warsaw, Poland, has been awarded '2019 PACCAR Financial International Dealer of the Year", added Gerrit-Jan Bas, Managing Director PACCAR Financial Europe. "This dealer has a clear vision on what is required for a customer to be successful. At TB Tuck & Trailer Serwis the customer always comes first. Therefore they focus on total transport solutions, resulting in delivering the best truck for the job, combined with an attractive financing package and dedicated repair and maintenance contracts."
Gerrit-Jan Bas, Managing Director PACCAR Financial Europe handed the '2019 PACCAR Financial Europe International Dealer of the Year' award to Thomas Martin and Twan Verhoeven, joint Managing Directors of TB Truck & Trailer Serwis.
In addition to the '2019 International Awards', six Gold Award Winners were recognised for excellent overall dealer performance. These 2019 Gold Award Winners are: Ciron Alencon in France, Delcom in Puglia, Italy, Mabesoa from the Coruna area in Spain, Hilti Fahrzeugbau from the Thuringen area in Germany, Centrako from Lithuania and ESA Trucks Polska from Greater-Poland area in Poland.
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