Twells of Billinghay wins customer excellence award | FG Barnes Group | News Article

Twells of Billinghay wins customer excellence award

Vauxhall’s Customer Excellence Awards have been running for eight years with Twells of Billinghay having won an award each year since 2012.

Twells of Billinghay is one of 43 Vauxhall retailers nationwide to receive a Customer Excellence Award thanks to their excellent results in Vauxhall’s Customer Purchase Satisfaction and Service Satisfaction Surveys, calculated at the end of 2018. Customers are invited to take part in the Vauxhall Customer Satisfaction programme following the purchase of a new vehicle or the servicing of a vehicle.

To celebrate the special accolade, Vauxhall's Group Managing Director Stephen Norman presented John Twells, Dealer Principal at Twells of Billinghay, and his team with their award.

“I would like to congratulate the team at Twells of Billinghay on this outstanding achievement,” said Stephen Norman. “Twells has delivered again and should be proud of their efforts. It’s great to see Vauxhall retailers providing such a fantastic service to our customers. Sales and service teams across the UK are customer-focused and their dedication and enthusiasm helps Vauxhall to deliver an outstanding customer experience.”

“We are delighted to be recognised as the top-performing Vauxhall retailer with this fantastic Customer Excellence Award," said John Twells. "It is a testament to the hard work and dedication of the team here. Customer satisfaction is our top priority and we are committed to delivering a fantastic customer experience, ensuring every person who walks through our doors, feels we have gone the extra mile to cater for their needs.”

The full list of award-winning Vauxhall retailers is as follows:

Twells of BillinghayBillinghay
Bristol Street Motors LichfieldLichfield
Arthurs of OswestryOswestry
Sonning Common GarageReading
Davidsons of MorpethMorpeth
Bristol Street Motors SunderlandSunderland
Drive Weston-super-MareWeston-super-Mare
06 OrmskirkOrmskirk
Perrys of CanterburyCanterbury
Bristol Street Motors DurhamDurham
Westcars of TivertonTiverton
Bristol Street Motors CreweCrewe
Aston Melton MowbrayMelton Mowbray
Accrington GaragesAccrington
James HaughDumfries
Saltford Motor Services LtdBristol
York Ward & RowlattWellingborough
Drive HartlepoolHartlepool
Drive Bristol NorthBristol
Tustain Motors AshingtonAshington
Drive Bury St EdmundsBury St Edmunds
Drive RedcarRedcar
Pentagon DerbyDerby
JB MotorsMalton
Marshall of PeterboroughPeterborough
Perrys of RotherhamRotherham
Eden ExeterMarsh Barton, Exeter
Evans Halshaw PeterleePeterlee
Brindley CannockCannock
Fiskens of ForfarForfar
Drive Bristol CentralBristol
Evans Halshaw HorsforthLeeds
Evans Halshaw NewportNewport
Drive AldershotAldershot
Marehay GarageRipley
Steeles of WorthingWorthing
W P Lewis & SonPembroke Dock
Lochside GaragesEnniskillen
Kerr & SmithCumnock

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