Aftersales Customer Care/Telesales | South of England | FG Barnes

Aftersales Customer Care/Telesales

We are a family owned company established since 1899 and have locations in Guildford, Maidstone, Canterbury & Shoreham representing Vauxhall, Nissan, Fiat, Abarth, Alfa Romeo, Jeep, Fiat Professional, Infiniti, Subaru, MG, SEAT, SsangYong and DAF Brands. As part of our continued growth plans, we are looking to recruit a high calibre individual to join our FG Barnes in Guildford, as a Aftersales Customer Care/Telesales person.

The successful candidate should be an excellent leader, with strengths in positive feedback and motivation. You should be able to communicate effectively with Customers, Staff, Directors, Manufacturer’s representative alike and shine in interpersonal skills such as persuasion and empathy. This is an excellent opportunity for someone looking to further their career within the Motor Industry, therefore previous experience would be beneficial, with experience using Kerridge an advantage.

Duties and objectives that job role entails include:

  • Receiving parts into stock, booking of parts to workshop jobs, maintaining stock level and dealing with retail and trade customers.
  • Actively manage any complaints or reviews that the department receives
  • Manage service sales, and all customer queries
  • To be the first point of contact for anyone contacting or visiting the department
  • Recording new enquiries and filing accordingly
  • Build a rapport with existing customers and local businesses

Some of the key attributes that the successful candidate will posses include:

  • Professional yet friendly telephone manner
  • Ability to work independently as well as within a team
  • Able to prioritise workloads
  • A keen eye for detail
  • Reliable and dependable
  • Drive and enthusiasm

The successful candidate will receive full time working hours, competitive pay, and opportunities for future career development. If you would like to apply, then please fill out our online application form below, attaching a copy of your most up to date CV.

Ref: AftCusCaTele

Working Hours Full Time
Location FG Barnes Guildford, Surrey
Salary Competitive Pay
Benefits Full Time Hours, Competitive Pay, Ongoing Career Development Opportunities
Closing Date 02/09/2018
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