Trainee Service Advisor | FG Barnes Group | Maidstone Kent

Trainee Service Advisor

At FG Barnes in Maidstone, Kent

An exciting opportunity has arisen due to continued growth within our business. We are a family-owned company established since 1899 and have locations in Guildford, Maidstone, Canterbury & Shoreham representing a number of manufacturers. As part of our continued growth plans, we are looking to recruit a high calibre individual to join our Service Department in Maidstone, Kent, as a Trainee Service Advisor.

As a Trainee Service Advisor, the main purpose of your role is to ensure our customers receive outstanding service at all times and to contribute to Vauxhall objective that is #1 in Customer Quality. You will need to have a positive can-do attitude and enjoy customer interaction. No day will be the same, such is the variety of the role. You will embark on a training journey the end result of which you will be a Vauxhall accredited service advisor, there are then further opportunities to develop your career if you so wish. This is an excellent opportunity for the right person to embark on a career path.

Roles and responsibilities

  • Undertake service customer facing activity professionally at the dealership to excel customer experience
  • Achieve the Customer Satisfaction objectives
  • Ensure that the customers are dealt with professionalism.
  • Identify potential quality improvements at customer touch points for Service activity
  • Accurately raise invoices for work carried out
  • Upsell in order to maximise workshop profit opportunities
  • Assist and actively participate to the weekly Quality meeting

The correct candidate will hold the following skills:

  • Good listening
  • Interpersonal skills: empathy, persuasion
  • Able to communicate at all levels
  • Confidence
  • Organised
  • Positive feed-back and motivation

The successful candidate will receive competitive pay, with full on-going training.

If you would like to apply for the role, please complete the application form below.

Ref: TrainServAdMaid

Working Hours Full Time
Location FG Barnes Maidstone
Salary Competitive
Benefits On-the-job training, Future career development opportunities, Competitive pay
Closing Date 30/11/2021
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