If you wish to register a complaint please contact us:

In writing: FAO Customer Service Manager, FG Barnes Group, Moorfield Road, Slyfield Industrial Estate, Guildford, Surrey, GU1 1RT.

By email:

By phone: 01622 755531 contact Customer Service Manager.

Alternative Dispute Resolution (ADR)

In the event that we cannot settle the complaint to your satisfaction you have the right to contact an approved Alternative Dispute Resolution provider. ADR is a process that enables disputes between a consumer and business to be settled via an independent and impartial mechanism outside the court system. ADR by means of a mediator will assist both the consumer and the business to come to an agreement whilst an adjudicator would make a decision based on the evidence of both parties. The decision of the adjudicator can be binding on both parties and can be enforced through the court.

The Barnes Group are not required by law to use an ADR provider but as part of our continued commitment to customer service we will accept complaints via The National Conciliation Service.

Automotive Compliance

Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail:

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at

Ways to contact the National Conciliation Service :

In Writing: The National Conciliation Service, 2nd Floor, Chestnut Field House, Chestnut Field, Rugby, Warks, CV21 2PA

By Phone: 01788 538317


FG Barnes Dealer and Authorised Repairer Network subscribe to the Motor Industry Code of Practice for the sale of new cars together with servicing and repairs as applicable.

The Motor Industry Code of Practice is administered by The Motor Ombudsman and should you remain dissatisfied with the service provided by our Dealers or Customer Services Department they are available to provide assistance.

Contact details are:

The Motor Ombudsman
71 Great Peter Street,
United Kingdom

Telephone 0345 241 3008