Complaints

If you wish to register a complaint please contact us:

In writing: FAO Customer Service Manager, FG Barnes Group, Moorfield Road, Slyfield Industrial Estate, Guildford, Surrey, GU1 1RT.

By email: customerservice@barnes-group.co.uk

By phone: 01622 755531 contact Customer Service Manager.

Alternative Dispute Resolution (ADR)

In the event that we cannot settle the complaint to your satisfaction you have the right to contact an approved Alternative Dispute Resolution provider. ADR is a process that enables disputes between a consumer and business to be settled via an independent and impartial mechanism outside the court system. ADR by means of a mediator will assist both the consumer and the business to come to an agreement whilst an adjudicator would make a decision based on the evidence of both parties. The decision of the adjudicator can be binding on both parties and can be enforced through the court.

The Barnes Group are not required by law to use an ADR provider but as part of our continued commitment to customer service we will accept complaints via The National Conciliation Service.

Automotive Compliance

Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotivecompliance.co.uk/

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk/

Ways to contact the National Conciliation Service :

In Writing: The National Conciliation Service, 2nd Floor, Chestnut Field House, Chestnut Field, Rugby, Warks, CV21 2PA

By Phone: 01788 538317

Website: http://www.nationalconciliationservice.co.uk

FG Barnes Dealer and Authorised Repairer Network subscribe to the Motor Industry Code of Practice for the sale of new cars together with servicing and repairs as applicable.

The Motor Industry Code of Practice is administered by The Motor Ombudsman and should you remain dissatisfied with the service provided by our Dealers or Customer Services Department they are available to provide assistance.

Contact details are:

The Motor Ombudsman
71 Great Peter Street,
London,
SW1P 2BN
United Kingdom

Telephone 0345 241 3008

https://www.themotorombudsman.org/

Company Info

Financial Disclosure

F G Barnes & Sons Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows F G Barnes & Sons Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required

Heading

Contact

Complaints

Company Information

Company Information

Financial Disclosure