Treating Customers Fairly

Our Focus At FG Barnes To Provide Exceptional Service

As a professional and customer focused dealership, FG Barnes Group are committed to following the principles set up through the FCA Handbook. As a dealership, we are here to ensure that customers are supported throughout their interaction with our company, as to meet their personal and business needs. Some of the aims that the FCA Handbook wishes to support through the Treating Customers Fairly initiative include:

  • Ensuring that customers are treated fairly and equally through paying a significant regard to the interests and needs of the customer
  • Minimising the sale or provision of services and products that are not suitable for the customer or their needs
  • Providing the relevant and necessary information to the customer to ensure that they are aware of the benefits, risks, features and costs of relevant financial products and services

Please view the video on the right of this page for further information regarding the FCA and it's policies.

The Outcomes set out by FCA through the Treating Customers Fairly initiative include:

Outcome 1FG Barnes customers can be confident that they are dealing with a dealership where the fair treatment of customers is central to the corporate culture.
Outcome 2Products and services marketed and sold by FG Barnes are designed to meet the needs of customers and are targeted accordingly.
Outcome 3Customers are provided with clear information and are kept appropriately informed before, during and after the point of sale by FG Barnes.
Outcome 4Where customers receive advice through FG Barnes, the advice is suitable and takes account of their circumstances.
Outcome 5Customers are provided with products that perform as FG Barnes has led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
Outcome 6Customers do not face unreasonable post-sale barriers imposed by FG Barnes to change product, service, submit a claim or make a complaint.

If you would like further information regarding the FCA and Treating Customers Fairly initiative, then please Click Here to visit the FCA website. If you would prefer to contact FG Barnes with a query, then please fill out our online enquiry form, or visit our Contact Page for further details.