FG Barnes Group stance on COVID-19

Updated Wednesday 27th May 2020:

Following the announcement by the Government on Monday 25th May, our Sales showrooms are gearing up to reopen on Monday 1st June, as per the Government’s advice. Our Sales Teams will be in contact with those customers who are expecting to be collecting their new cars within the next few weeks to come to the best solution, for you to get your new car. With our showrooms about to re-open, we would like to ensure our customers of the following steps we have taken to ensure the safety of our staff and our customers;

FG Barnes Group is implementing additional precautionary measures which include the following:

• Providing offices with additional supplies of hand soap and paper towels to aid frequent hand washing.
• Staff & customers will be required to wash or sanitise their hands upon entry into the premises.
• Safety distance measures are in place with floor markings
• Sneeze screens have been fitted to desks & counters
• All touch points will be cleaned on a regular basis
• Staff temperatures will be taken on a daily basis
• Disposable seat covers and gloves will be readily available
• Disposable gloves & masks will be worn by staff if they have to drive a customer’s vehicle and said vehicle will be sanitised by staff before handover of keys.
• Invoices & paperwork will be placed in the car
• Asking our employees to report in where: they are being tested for / have been diagnosed with Coronavirus, have recently been in contact with an infected person or have been asked to self-isolate.

Throughout the group, we will be working with minimal staff, which means we will actively be encouraging pre-booked appointments to maintain social distancing measures. You can contact your Sales team via the following channels to book an appointment; phone, email, website or Facebook.

If any of our customers are concerned about the outbreak and do not wish to leave their homes, we can come to your home to provide deliveries of your new car. We have just launched our new website, which provides you with the opportunity to reserve a used car for just £99, meaning you don’t have to visit the showroom to order your car either.

From an aftersales perspective, we can collect and return your car should you wish, in order for the booking to be fulfilled. Our Aftersales departments remain open and will continue to do so, to ensure your vehicles can stay on the road. All of the above safety features apply.

Finally, as a show of our gratitude to the NHS, for every car we sell up until the end of the year, we will make a donation of £20 to the NHS Trusts surrounding our dealerships.