Service Administrator

At FG Barnes DAF in Shoreham, West Sussex

We are a family-owned company established since 1899 and have locations in Guildford, Maidstone, Canterbury and Shoreham representing Vauxhall, Nissan, Fiat, Abarth, Alfa Romeo, Jeep, MG, SEAT, CUPRA and DAF Brands. As part of our continued growth plans, we are looking to recruit a high calibre individual to join our FG Barnes DAF branch in Shoreham as a Service Administrator.

As a Service Administrator for FG Barnes, you will report into the Service Manager and you will be responsible for the service-related administration. Working closely with the Workshop Controller and Service Advisors you will provide support to ensure the customer journey is as seamless as possible.

Day to day, you will be present throughout every step of the journey from starting the day with job card preparation through to customer invoicing. You’ll also assist the Service Advisors with customer call backs and update calls.

More about the role:

• Manage service-related administration
• Deal with inbound service calls
• Meet and greet customers
• Push work through with the Workshop Controller and updating Service Advisors
• Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work
• Call backs to customers with update calls
• Prepare invoices for when customers collect vehicles
• Ad-hoc administration tasks as given from the Service Manager

More about you:

• Minimum of 12 months experience working in a dealership
• Flexible team player, able to undertake new tasks and use initiative to support aftersales team during busy periods
• Detail focussed with high attention to detail
• Organised and methodical in approach, used to following processes
• Must have a valid driving licence
• The successful candidate will receive a competitive salary and the opportunity for future career development